ACCESS Selangor – KitaSelangor Sepadu Application System
January 7, 2026
AKSES Selangor – The KitaSelangor Sepadu Application System is a new digital platform of the Selangor State Government that has been upgraded from the People’s Care Initiative Smart System (SSIPR) to make it easier for citizens to access aid and welfare initiatives.
From April 2026, the people of Selangor can get the latest information regarding the Iltizam KitaSelangor Penyayang Program through the AKSES system.
In addition, from 29 December 2025, applications for the Darul Ehsan Water Scheme (SADE) for those who qualify can also be made online through this platform.
Selangor ACCESS introduction
KitaSelangor Sepadu Application (AKSES) is an integrated digital platform developed by the Selangor State Government to manage and coordinate various initiatives under the umbrella of Iltizam Selangor Penyayang (ISP).
This system functions as a one-stop center to make it easier for the people of Selangor to access information, registration and assistance applications related to welfare and welfare programs provided by the state government.
Before that, various People’s Care Initiative programs were brought together through the SSIPR System. However, in line with the need to improve and digitize public services, the system has been upgraded to be more organized, user-friendly and efficient because all processes can be done in one transparent and effective platform, especially to ensure that aid reaches those who really need it.
User Guide
A. How to Access the System
- Open your web browser.
- Enter the following link in the address bar of the browser: AKSES Selangor
- Press the Enter key.
- The main page of the system will be displayed.
- Click the Register Account button to register a new user at the top right of the page.
B. How to Fill in the Registration Form
- Complete the required information such as:
- No. Identification Card
- Name as in the identity card
- Make sure all information is correct and valid.
- Click the Next button.
- Complete the following required information:
- Password
- Minimum password length of 12 characters
- At least 1 uppercase letter
- At least 1 lowercase letter
- At least 1 number
- At least 1 symbol
- Password verification
- Click the Register button
- Click the Re-Verify send button
C. Email Verification
- The system will send a verification email to the registered email address
- Open your email inbox
- Look for an email titled Email Verification
- Click the verification link provided in the email by pressing the Confirm Email button
- You will be redirected to the system and your email has been successfully verified
- You can log in to the ACCESS system by using the ID Card No. and registered password
D. Log In to the System
- Return to the system main page
- Click the Login button
- Enter
- No. Identification Card
- Password
- Click the Login button
- If the information is correct and the email has been verified, you will successfully log in to the system
E. Forgot Password
- Go back to the system main page
- Click the Login button
- Press the Forgot Password? to change the password
- Enter the registered email address
- Press the Submit Link button
- Open your email inbox
- Look for an email titled Password Reset Notification
- Click the verification link provided in the email by pressing the Reset Password button
- You will be redirected to the system
- Enter your Identity Card Number and press the Check Button
- If No. Matching ID Card, Notification, “Matching ID Card No.” will be displayed
- Press the Next button
- Enter the New Password and Confirm Password in the provided section
- Press the Set New Password button
- User password successfully changed
- You will be redirected to the system
Refer to the Selangor ACCESS User Manual:
More Information
Any problems or further questions regarding AKSES Selangor you can refer to this address and number:
Sectoral Section,
State Economic Planning Unit (UPEN),
Floor 5, Sultan Salahuddin Abdul Aziz Shah Building,
40503 Shah Alam,
Selangor Darul Ehsan
No. Tel (Helpdesk) : 03-55447000 / 011-58756023
Frequently Asked Questions – ACCESS Selangor
The AKSES system is an upgraded system from the People’s Care Initiative Smart System (SSIPR). It is an integrated platform that functions as a center and information gateway for all State Government initiatives. Through this system, citizens can register, apply and check status for the Iltizam KitaSelangor Penyayang (ISP) program.
The ACCESS system has a more user-friendly interface, better data integration, a real-time status check function and an enhanced level of information security as well as a more comprehensive program information display.
The ACCESS system makes it easy for citizens to register, apply and check status for State Government initiatives online. In addition, it can save time, reduce the need to attend the office and ensure that assistance information and the application process can be accessed more quickly, easily and in an organized manner.
The AKSES system can be used by Selangor citizens and Malaysian citizens who want to obtain information, make an application or review an application related to initiatives under the Iltizam KitaSelangor Penyayang (ISP) program.
Users need to visit the AKSES System portal, select “Account Register” and fill in basic information such as name according to the ID card and valid ID card number. Users will receive a confirmation email to activate their account before they can log in and use the system.
Applicants can browse the portal using supported web browsers such as Google Chrome version 79 and Mozilla Firefox version 72. The use of Internet Explorer and Microsoft Edge is not recommended.
Yes. All applications must be made online only without having to attend the agency office.
Nope. Applicants must have a private email for the purpose of AKSES account verification and receiving application status notifications.
Applicants can click the “Forgot Password” link on the login screen, enter an email and send the link. An email with a password reset link will be sent.
Yes. Applicants can save the application information as a draft before submitting the application.
Yes. All information in the ACCESS System is protected in accordance with the Official Secrets Act and the Personal Data Protection Act (PDPA).
Yes. Applicants are allowed to apply for more than one ISP program subject to the prescribed eligibility conditions.
Inquiries or complaints can be made through the Help Desk provided in the system.
Applicants are allowed to make an appeal or a new application according to the guidelines and period set by the ISP program.
No specific frequency is set. However, if there is a change in personal information such as address, salary or other details, users are encouraged to update the data.
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