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Solving the software experience crisis

Software experience is an executive-level issue, not an end-user issue. In 2025, worldwide IT spending is expected to total $5.74 trillion—a 9% increase from 2024. That spend goes towards an average of 231 apps at each enterprise, with no slowdown Read more…


How to use data to improve your software experience

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When you know what users do, say, feel, and experience, you can build software they never want to leave. Building great software experiences requires data—but it’s about more than just tracking clicks or collecting one-off survey responses. It demands a Read more…


How to navigate M&A software complexities

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Drive productivity up and support costs down with the Pendo platform. For so many companies, software isn’t generating the value vendors promised. Apps proliferate in tech stacks—the average enterprise now uses 247 of them. What’s more, employees find themselves toggling Read more…


5 times a bad software experience made headlines

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When the consequences of clunky software become disastrous. Bad software experiences make users and businesses both suffer. For customers, the frustration of it all leads to negative sentiment, poor adoption, and ultimately increased churn as they look for a better Read more…


5 signs you have a software experience problem

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The dark side of digital transformation is rearing its ugly head. Software has eaten the world, and AI is accelerating this even more. As software quantity goes up, quality goes down. This leaves you stuck with AI software “slop,” bad Read more…


Meet team management: Scaling collaboration for better software development

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There’ve never been more people working in software development. Gone are the days when engineers and product managers (PMs) were the only ones involved in software development. Now, every company is a software company—and every team member needs to align Read more…


‘Vibe coding’ and the future of software development

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How we build is changing. Why we build is not. “Learn to code.” For years, those three words served as a shorthand for surviving an economy rife with creative destruction and the job market disruptions that went with it. Software Read more…


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